Frequently Asked questions

Office Business Hours: Monday through Friday, 9am to 4:30pm

Emergency Services: 24/7/365

Call our main number (914)232-0003. An operator will answer your call, assess the situation, and contact a technician if needed. Technical support is available 24/7/365.

Contact the office and we can assist you with updating the call list. You will need to provide the alarm password.

Contact the office, we will ask you some basic questions about your account to verify you are the owner of the account. After verification, we can provide you with the password, and/or create a new password.

For any work done on the premises it is recommended you contact the office prior to the start. This will allow us to assess any potential impact to the system. Note, some types of work such as sanding, demolition, etc. may impact the environment sensor which could trigger alarms.

Some insurance companies provide discounts on premiums when alarm systems are installed. Contact your Insurance Provider, they can provide you with information about the discounts they offer. 

Alarm Installation certificates for Insurance companies can be obtained by contacting the office. 

This will require a service call for an onsite inspection. Contact the office to schedule an appointment.

Enter your keypad code and press AWAY (the #2 button says AWAY next to the number).

Enter your keypad code and press STAY (the #3 button says AWAY next to the number).

When a door is opened the keypad will emit a distinctive chime (ding, ding, ding).

Enter your keypad code and press CHIME (the #9 button says CHIME next to the number).

Enter in the current passcode and CODE button (the #8 button says CODE next to the number).

Next press the number 0 and then the number 2 button.

Enter in the new passcode.

Enter the new passcode in a second time.

The keypad will sound a long tone which indicates the passcode has been changed.

Immediately turn off the alarm

If you are not able to turn off the alarm within the timeframe (varies based on setting) you can either contact the Monitoring Station or wait for them to contact you.

You will need to provide the monitoring station with the passcode for them to clear the alarm.

First, look around to try to determine what may have set off the alarm (wind, open door, window).

Enter in your code and press OFF (#1 button says OFF next to the number).

Repeat step 2 by entering in your code and pressing OFF again. 

We will attempt to verify the alarm by calling/texting the premises and verification contacts.

If we can verify and no assistance is needed, we will full clear the alarm.

If there is no answer or an invalid passcode is given, we will dispatch the Police to the address listed on file.

A phone call is then made to the main call list to notify of the dispatch. Once a call list individual is notified or an attempt to reach all contacts has been made, we will full clear the alarm.

We will attempt to verify the alarm by calling the premises and verification contacts.

If we can verify and no assistance is needed, we will full clear the alarm.

If there is no answer or an invalid passcode is given, we will dispatch the Fire Department to the address listed on file.

A phone call is then made to the main call list to notify of the dispatch. Once a call list individual is notified or an attempt to reach all contact numbers has been made, we will full clear the alarm.

We will dispatch the Fire Department to the address listed on file.

A phone call is then made to the main call list to notify of the dispatch. Once a call list individual is notified or an attempt to reach all contact numbers has been made, we will full clear the alarm.

If no one is there to turn off the alarm, the siren will time out in approximately 15-20 minutes and the system will go back to the normal armed state.

If you have downloaded and subscribed to the Total Connect 2.0 mobile app, you can also manage your security system from the app. 

The operator will dispatch the police department. The operator will then call, in the order you provided, the people on your call list until we reach someone. 

The operator will ask you for the passcode. The operator will not give any indication if the passcode is incorrect. The operator will notify the police department and then call the people on your call list until we reach someone.

The operator will call the premises three times. If the line is still busy, they will handle the signal as an alarm.

We will dispatch the Police to the address listed on file.

Once dispatch occurs, we will full clear the alarm.

See How do I replace the batteries under the System Maintenance section.

Yes, contact the office to request a security system recertification test. This requires a service call and there is a charge for the service call and inspection. Charges vary depending on the system.

Communication tests with the monitoring station are generally automated. Older, hard wired phone line systems may have a programmed weekly test and newer internet/cellular based systems, communication failures are detected when they happen.

In addition to the communication tests described above, an annual system test is recommended. This is a coordinated test with the monitoring center, so contact the office for assistance.

Putting the system on test changes the status at the monitoring station so when an alarm is received, they will not follow the alarm protocol (calling the listed contacts and dispatching Fire/Police). Full or partial systems can be placed on test and for a specific period. For example, Zones 1 & 2, on test Monday through Friday, 8AM thru 6PM from June 1 until June 15.

Contact the office to set that up. You will need to provide a general description of why the system is being put on test, the test period (From Day/Time – To Day/Time) and your alarm passcode.

Upon completion of the work, you will receive an invoice. See How can I pay my bill for ways to pay.

There is a monthly cost for the monitoring. The monthly cost varies depending on the type and extent of the services provided. Customers can choose from a monthly or quarterly, billing cycles for the monitoring services.

If your system is out of warranty and a technician is needed on site, you will be billed for parts and labor.

It can vary depending on the system and type of work and is billed per hour. The minimum fee for a service call is $135.

We accept credit cards, debit cards, ACH bank payments or checks for payment. Payment can be made several ways:

Automatic payments: Ongoing monitoring payments can be set up for automatic payments with a credit card, debit card, or bank account. Contact the office to set up automatic payments.

Call the office at (914)232-0003: Payments can be made over the phone by credit card, debit card or bank account. 

Mail a check: Payments can be made via check sent to the office at the address below. Please include the return stub from the invoice to ensure proper payment. If you do not have the return stub; include the street location of the property on the check. Knight Security Systems PO Box 145 North Salem, NY 10560

Online via our website: Visit us on the Web on our Pay Portal. There are two options for paying on the pay portal:

You can register and set up an account to pay your bills and access other account information. You will need to know the subscriber account id also referred to the bill payer id and the email address associated with the account. 

Or to make a just a quick payment without setting up an access account, use the Pay Now link. For this you will need to know the subscriber account id also sometimes referred to as the bill payer id and the name on the account.

Protecting your employees and property is critical to your business' success. At Knight Security, we supply and install commercial security products that warn personnel of hazards and monitor the premises for security breaches. 

Our security systems cater to the needs of various types of commercial properties, including apartment complexes, retail stores, construction sites, government buildings, auto dealerships, warehouses, churches and schools. Please browse our commercial security systems for: 

• Camera Systems
• Remote Business Monitoring
• Fire Alarms